Trends and Success Factors in Business Process Excellence 2012

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Process improvement programs are most likely to fail if the key focus is on cutting costs, according to a global PEX Network benchmarking survey. The October 2011 PEX Network survey, in which over 650 process improvement practitioners participated, found that a customer-focused approach to identifying and improving operational processes is what sets a company up for long term success.

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Download this whitepaper for the results of PEX Network’s global benchmarking survey:

• Find out what’s changed since earlier benchmarking studies conducted in 2005 and 2009
• Understand the impact of global economic uncertainty on process improvement programs
• Compare your process improvement approaches, toolsets, and investment areas against your peers
• Identify the critical factors that make some programs more successful than others

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