The UK Government reinvents ITSM

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How exactly does the UK Government spend time and money building a “Government Service Design Manual” targeted at builders of the Gov.uk online services that only once mentions ITIL? And how does Gov.uk think that essential public services like passports, BD&M, benefits, justice, citizenship and tax are going to run with “Resources for service managers” that barely summarise the syllabus of an ITIL Foundations course?

This is the link for web site: https://www.gov.uk/service-manual
To read rest of blog (resource): http://www.itskeptic.org/content/uk-government-reinvents-itsm

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