ITSM Deal with Agile


As far as mainstream ITSM is concerned the primary impact of Agile development method is on our carefully constructed production environment. Agile has the potential to undo decades of work building protection for the assets for which we are accountable. It’s our job to control risk as well as enable value. Sometimes it seems Agile ignores the former in pursuit of the latter. Here are six tactics to help deal with that.

In a recent online chat* with Dave van Herpen and Rod Weir, Dave asked about how ITSM should deal with Agile. I suggested six tactics…

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