ITIL consists of a series of publications giving guidance on the provision of quality IT services, and on the environment needed to support IT. ITIL has been developed in recognition that organizations are becoming increasingly dependent on IT in order to satisfy their corporate aims and meet their business needs. This leads to an increased requirement for high-quality IT services. ITIL was last refreshed in 2007. Content for the latest update will shortly enter development. Agreed changes result from a survey of ATOs, an analysis of change control requests logged with The Stationery Office (TSO), and the completion of a scoping exercise.
The principal aims of the project to update ITIL V3 are to:
- Resolve any errors or inconsistencies in the text and diagrams, other in content and presentation
- Improve the publication by addressing issues raised in the hange control log, as analysed and recommended by the CAB and approved by OGC. These are largely to do with clarity, consistency, correctness and completeness
- Address suggestions for change made by the training community to make ITIL easier to teach
- Review the Service Strategy publication to ensure that the concepts are explained in the clearest, most concise and accessible way possible. There is no notion of simplifying the concepts; rather, improving the exposition of the ideas.
No new concepts or practices will be introduced, and no existing ones will be abandoned. Where new content is introduced, it will be for completeness, to redress an imbalance in the level of detail, or as part of restructuring for consistency.
For full details please download the document.
Dikkat: Alıntıdır, Kaynak: itSMF International