ISO 20000-1 2011 vs ITILv3

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12.04.2011 tarihinde ISO20000 standartının part1’i yenilendi. Halen ITIL kokan yeni ISO20000’in, ITILv2’den v3’e geçiş havasında olmaması ITIL’den bağımsız olduğunu göstermeye çalışır gibi. İlk izlenimler, kontrol maddeleri artsada, zor olan maddelerin çıkarılması ile daha kolaylaştırılmış gibi görünüyor. Yeni standart hakkında daha fazla bilgiye ilerleyen yayınlarda yer vereceğiz. Aşağıda ISO20000 Part1 2011 ile ITILv3 karşılaştırma taplosu yer alıyor.

ISO/IEC 20000-1 2011 edition clauseITILv3 lifecycle stageITILv3 process
4 – Service management system general requirementsService StrategyStrategy generation
4.1 – management responsibility
4.5.4.3 – management review
5 – design and transition of new or changed services
Service StrategyService portfolio management
4 – Service management system general requirements
6.5 – Capacity management
7.1 – Business relationship management
Service StrategyDemand management
4.1.2 – Service management policy
4.5 – Establish and improve the SMS
Continual Service Improvement7-step improvement process
4.3 – Documentation management
9.3 – Configuration management
Service TransitionKnowledge management
4.6.4 – Monitor and review the SMS
6.2 – service reporting as well as all other clauses
Continual Service ImprovementService measurement
5 – Design and transition of new or changed servicesService TransitionTransition planning and support
5 – Design and transition of new or changed services
9.2 – Change management
9.3 – Release and deployment management
Service TransitionService validation and testing Evaluation
6.1 – Service level managementService DesignService level management
Service catalogue management
6.2 – Service reportingContinual Service ImprovementService reporting
6.3 – Service continuity and availability managementService DesignAvailability management
IT service continuity management
6.3 – service continuity and availability management
6.5 – capacity management
Service OperationEvent management
6.4 – Budgeting and accounting for servicesService StrategyFinancial management
6.5 – Capacity managementService DesignCapacity management
6.6 – Information security managementService DesignInformation security management
6.6 – Information security management
6.3 – Service continuity and availability management
8.1 – Incident and service request management
Service OperationAccess management
7.1 – Business relationship managementService StrategyStrategy generation – not named as a specific process but as concepts.
7.2 – Supplier managementService DesignSupplier management
8.1 – Incident and service request managementService OperationIncident management
Request fulfilment
8.2 – Problem managementService OperationProblem management
9.1 – Configuration managementService TransitionService asset and configuration management
9.2 – Change management
5 – Design and transition of new or changed services
Service TransitionChange management
9.3 – Release and deployment managementService TransitionRelease and deployment management
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