Executive sponsorship is always cited as one of the most important ingredients in ensuring the success of a process excellence initiative or deployment. When senior management “get it”, the job of a process professional becomes much easier.
But if process excellence is so beneficial – so game changing – for businesses, then why can it be such a challenge to get senior executives on board?
This year, as part of its biennial State of the Industry Research, PEX Network undertook a survey of C-Level and other senior business executives in order to better ascertain how top executives view process excellence and what might be stopping them from throwing their full support behind a process excellence deployment.
Over 60 business executives took part in this survey and telephone interviews were then conducted with selected participants.
Resource: PEX (Process Excellence Network)