Adoption and Growth of 15 IT Disciplines 2011/2012

2011bestpracticesthumbAs IT management matures as an organizational function, certain policies and disciplines show up again and again in the best-run IT organizations. Some of these are well-established disciplines and commonly accepted as best practices. Others are just now gaining traction, but it is not yet clear whether they will undergo widespread adoption.In this study, we examine the maturity levels and growth rates of 15 selected IT management practices. This study is designed to:  

  • Increase the awareness of IT leaders concerning what are best practices in IT management. 
  • Provide benchmarks against which an IT organization can compare its own adoption and practice level.
  • Justify investments to improve an organization’s IT management practices.

This study is based on our annual survey of over 200 IT organizations to determine to what extent they are engaged with a list of 15 IT management best practices. Respondents are given five response choices: no activity, considering, implementing, partially practicing, and fully practicing. The responses enable us to determine not only how widely a practice is being adopted, but also how vigorously it is being practiced, and how quickly it is likely to grow. By comparing current-year responses with those in prior years, we can also assess how much a practice has grown.

In the first section, the study compares and contrasts the maturity levels and growth rates of the management practices as a group to provide some context for determining which practices are gaining momentum, and which are not. In the second section, we present adoption-trend profiles for each of the practices. Advice on how to use the data for assessing IT organizations and a description of the study’s demographics and methodology are in the appendix at the end of this report.

Table of Contents


  • IT Management Best Practices Maturity Analysis
  • IT Management Best Practices Growth Analysis


  • Regular Meeting of Executive IT Steering Committee
  • Regular Meeting of IT Change Control Board
  • Periodic Testing of Disaster Recovery Plan
  • Auditing of IT Security Policy Compliance
  • Multiyear IT Strategic Planning
  • User-Satisfaction Surveying
  • Use of Project Management Office
  • Benchmarking IT Spending Levels
  • Publishing IT Performance Metrics
  • IT Project Portfolio Management
  • Use of IT Asset Management System
  • Conducting Post-Implementation Audits
  • IT Infrastructure Library (ITIL) Adoption
  • Use of IT Balanced Scorecard
  • Active Contribution to Open-Source Projects


  • Benchmarking IT Management Best Practices
  • Survey Methodology
  • Survey Participants

Download 10 sample pages of this report, free.


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